Return Policy

Return Policy / Política de Devoluciones

At Moda Pocha, we want you to look chido and feel even better about your order.  Because many of our pieces are made-to-order, our return policy depends on how your item was produced.  If something’s not quite right, no te preocupes, we got you. Just read below first 👇

🔥 Made-To-Order Items (Print-On-Demand Partner)

Some Moda Pocha products are custom-made and shipped directly from our production partners.

Because these items are made specifically for you:

• We do not accept returns for sizing issues
• We do not offer exchanges
• We do not accept buyer’s remorse returns

Please double-check sizing charts before ordering.

🛑 But – if there’s an issue:

If your item arrives:

• Damaged
• Defective
• Misprinted
  Incorrect

Email us within 7 days of delivery at modapocha@modapocha.com with:

• Your order number
• Clear photos of the issue

We’ll make it right, sin drama.

🖨️ In-House Printed Items (DTF – Printed & Shipped by Moda Pocha)

Items printed and shipped directly by Moda Pocha may be returned or exchanged under the following conditions:

• You have 14 days from delivery to request a return
• Item must be unworn, unwashed, and in original condition
• Item must pass inspection once returned

Once approved, you’ll receive a refund to your original payment method.

🔁 Exchanges

Need a different size or color?  Email us within 14 days and we’ll help you swap it.  

Customer is responsible for return shipping unless we made an oops.

🧾 How to Start a Return

Email: modapocha@modapocha.com and include:

• Order number
• Reason for return
• Photos (if damaged/incorrect)

We’ll send instructions faster than abuelita says “¡ponte suéter!”

🚫 Items That Can’t Be Returned

• Sale items
• Custom orders
• Limited drops
• Items marked “Final Sale”
• Print-on-demand sizing issues

Items that come back damaged, worn, washed, or smelling like last night’s carne asada won’t qualify, comprende?

Return Shipping

• Return shipping costs are not covered unless we made an oops on our end.

• We recommend using a trackable service to make sure your return doesn’t disappear into el limbo.

Something Wrong?

If your order arrived damaged, missing items, or completely off (like you ordered a tee and got a chancla), please contact us ASAP at modapocha@modapocha.com and we’ll make it right, sin drama.

Got questions? Hit us up! We’re here to help — with style, sabor, and good vibes only.